Contact Apollo Group TV

Access help from Apollo Group TV regarding setup, billing, or channel requests. Our friendly staff is available 24/7 via our Contact page or email.

Contact Support

Get in touch with our team through the form below. Response times are 2–8 hours.

Open Contact Form

Live Chat

Prefer to chat? Use the chat widget when it's available. If offline, email us.

Start a Request

Help & Guides

Check out Installation for device setup advice and solutions.

View Installation

Get in touch

General Inquiry

Need assistance with setup, billing, or service? Reach out.

We'll reply by email. Typical response: 2-8 hours.

Sales & Billing Assistance

Receive suggestions, handle arrangements, or fix payment issues.

We'll follow up with next steps and a secure checkout link if needed.

How Can We Help You?

Pick a category to receive customized support and quick links.

Setup & Installation

In-depth guides for Smart TV, Firestick, Android, iOS, MAG, and various platforms.

Billing & Payments

Invoices, receipts, and payment challenges. We employ secure Stripe checkout.

Technical Issues

Inquiries regarding buffering, EPG, or apps? We’ll help enhance your setup.

Channel Requests

Are you in search of a specific channel or region? Let us know.

Account & Activation

Haven't received your activation email or credentials? We’ll promptly verify and resend.

Apps & Compatibility

Find the leading IPTV apps and ideal configurations for your device.

Frequently Asked Questions

Swift replies to typical questions concerning support, setup, billing, devices.

Please share your device type, app, subscription plan, and a concise summary of the problem or request. For setup guidance, check the Installation Guide or access the request form.

Review your spam or junk folder. If it remains absent, contact support and we will quickly resend it.

Certainly, further connections are offered as add-ons. Inquire with sales for specifics when you communicate, or see plans.

Go to our Installation page for comprehensive guidance on Firestick and additional devices.

We invite you to examine our Refund Policy regarding eligibility, timelines, and submission instructions.

When it comes to Smart TVs, Smart IPTV or IPTV Smarters are excellent choices. For Android, TiviMate and IPTV Smarters work well. On iOS, opt for GSE Smart IPTV or IPTV Smarters. Check out our recommended apps in Installation guide.

Make sure your connection is 30 Mbps or faster, utilize 5GHz Wi-Fi or Ethernet, activate hardware acceleration, boost buffer size, and stop other downloads or streams. Check network optimization tips.

Within your app's configuration, apply the refresh or reload feature for both playlist and EPG. If required, eliminate and reinsert your M3U and EPG URLs. Check troubleshooting.

We take major credit cards using Stripe. Review options on our Pricing page.

Certainly. You have the option to modify your renewal choices via your account or reach out to contact support for support. Review the specifics in our Terms.

Our Response Times

  • Urgent support: within 1-2 hours
  • Email help: 2-8 hours
  • Technical challenges: Swiftly
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