Refund Policy

Our Commitment to You

At Apollo Group TV, we uphold the standard of our IPTV subscription service. This policy describes the conditions under which a refund can be issued, ensuring fairness and transparency for all our patrons.

Refund Eligibility

You could be entitled to a full or partial refund in these specific cases:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please complete these steps:

  1. Connect with our support team at Contact page.
  2. Refund requests should be submitted promptly.
  3. Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Assessment from help team
  • Same day after approval A refund has been initiated back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
  • 5–10 business days Timing of funds depends on bank/card issuer.

You’ll receive email notifications at every step. Response times might be longer during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be provided in these cases:

  • You are dissatisfied with the provided channel list and content.
  • Your online connection is too slow or unstable for streaming content.
  • You have breached our Terms of Service, such as account sharing.
  • Issues related to geo-blocking in your location are regrettably out of our hands.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once your refund is approved, it will be processed within three business days. Nonetheless, it could take five to ten business days for the funds to show up in your account, depending on your bank or payment provider. For status inquiries, please contact support.

In general, we do not offer refunds for changes of heart after the initial 7-day period. We suggest that you examine our features and pose any questions before making a subscription. For further details, check our Refund Policy or reach support.

Subscriptions will renew automatically. Should you forget to cancel before the renewal date, please contact us as soon as possible. Renewal refunds are considered on a case-by-case basis. Find out more in our Terms.